What is the Role of the Healthcare Interpreter Service?

Role of the Healthcare interpreters facilitate communication between patients and providers who speak different languages, converting words accurately between languages to ensure equal access to medical care.
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    The Vital Role of Healthcare Interpreters

    The role of healthcare medical interpretation services helps facilitate effective communication between patients and healthcare providers during medical appointments, procedures, tests, and hospital stays. Healthcare interpreters play a crucial role in bridging linguistic and cultural gaps to ensure patients with limited English proficiency have equal access to quality care.

    What Do Healthcare Interpreters Do?

    Healthcare interpreters enable patients who are not fluent in English to communicate successfully with doctors, nurses, and other medical staff. Their main responsibilities include:

    • Converting spoken or signed words between the patient’s language and English as accurately and objectively as possible. Interpreters aim to preserve the content and spirit of the original message.
    • Explain any cultural differences that may impact understanding between the patient and medical provider. Interpreters help providers be culturally sensitive.
    • Interpreting medical terminology and complex health information understandably for patients.
    • Abiding by strict confidentiality and ethical standards to protect patient privacy.

    Why Are Medical Interpreters Important?

    According to the U.S. Census Bureau, over 25 million Americans have limited English proficiency. This makes communication with English-speaking doctors very difficult. Professional medical interpreters help overcome language barriers by:

    • Allowing patients to communicate symptoms, medical history, and concerns clearly in their native language.
    • Ensuring patients fully understand their diagnosis, prescribed treatment, and follow-up instructions.
    • Helping patients give proper informed consent to procedures.
    • Reducing errors from miscommunication that could impact patient safety.
    • Providing culturally competent care that improves patient satisfaction and outcomes.

    Different Modes of Medical Interpretation

    There are various ways interpretation services can be delivered:

    • In-person: Interpreters accompany patients to appointments to facilitate dialogue in real-time.
    • Over-the-phone: Also known as telephonic interpretation. Patients communicate through speakerphone with an interpreter on the line.
    • Video remote interpreting (VRI): Patients and providers communicate with interpreters via web camera or video conference technology.

    The mode used depends on the medical situation and resources available. However, the benefits are the same – giving patients with diverse languages access to vital health care services through accurate medical interpretation.


    Medical interpreters play an invaluable yet often overlooked role in healthcare. By bridging language and cultural barriers during patient-provider interactions, professional interpreters ensure effective communication and equitable access to quality medical care. Medical facilities should invest in qualified interpretation services to better serve diverse patient populations.